A customer service resume builder organised around what support managers screen for first: metrics, tools, channels, and escalation handling. You fill a structured form and a clean, ATS-friendly resume builds live beside it.
How it works
The builder gives support-specific signals their own sections instead of burying them in generic bullets. A support metrics block captures the numbers managers care about — CSAT, first-contact resolution (FCR), average handle time (AHT), ticket or call volume, and NPS. Tools & platforms lists your helpdesk and CRM fluency: Zendesk, Salesforce Service Cloud, Intercom, Freshdesk, ServiceNow. Channels notes whether you cover chat, email, phone, or social. A dedicated escalation & de-escalation field keeps complaint and account-retention wins distinct from routine handling, and a training field captures agents onboarded or help-center content published. A repeatable experience section pairs each role with a quantified outcome, then education closes it out.
The right panel re-renders as you type. Your draft auto-saves to local storage, and Copy text / Download .txt export a clean, parseable file.
Tips
Quantify everything: a 95% CSAT, an 82% first-contact resolution rate, 60+ tickets a day. Name the exact tools in the job advert so keyword filters match you. Keep escalation wins and training experience separate from routine duties — support leads scan for evidence you can de-escalate and scale a team.
Example
A senior support agent might lead with 96% CSAT and 85% FCR across 70 tickets a day, list Zendesk and Salesforce, describe retaining a six-figure account after a twice-escalated complaint, and note onboarding eight new agents. The result reads as a measurable, tool-fluent support professional rather than a generic list of duties.