What is the difference between processing time and delivery time?

Processing time is how long you take to pick, pack, and dispatch an order. Delivery time is how long the carrier takes after dispatch. Total time to the customer is the sum of both, so quote them separately to avoid confusion.

Who pays customs duties on international orders?

Usually the recipient. The policy makes clear that import duties, taxes, and customs fees charged by the destination country are the customer's responsibility, which prevents disputes when a parcel is held by customs.

Should I offer free shipping?

Free shipping above a threshold is a common way to raise average order value while protecting margins on small orders. This tool supports no free shipping, free on everything, or free above a price you set.

What should happen with a lost or damaged parcel?

State that customers should contact you with their order number and photos, that you will open a carrier investigation, and that you will replace or refund once it is resolved. Tie this to the carrier's claim process so timelines are realistic.

Is this a legal contract?

It is a template that sets customer expectations, not legal advice. Make sure it aligns with your consumer-law obligations and have it reviewed before publishing.

Shipping Policy Builder

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Set clear delivery expectations

Unclear shipping terms cause more support tickets and chargebacks than almost anything else in e-commerce. Customers want to know when their order ships, how long delivery takes, what it costs, and what happens if a parcel goes missing. This builder turns your operational facts into a complete, readable shipping policy.

How it works

You enter processing and delivery windows as business-day ranges, list your carriers, and set a free-shipping rule. The generator separates processing time (how long until dispatch) from delivery time (carrier transit) so the total is transparent. International shipping is optional; when enabled it adds a window plus a clause assigning import duties and customs fees to the customer. The shipping-cost section adapts to your free-shipping choice — none, all orders, or above a threshold you set in your currency.

Tips and notes

Always frame delivery windows as estimates, not guarantees, since carriers control transit. Keep your processing time honest — under-promising and shipping early beats the reverse. Add a tracking clause so customers self-serve status, and a lost-parcel clause tied to the carrier’s claim process so your promises are realistic. This is a template, not legal advice — review it against your consumer obligations before going live.